Canadian Tire Acceptance

"People don't call an auto club because it's a nice day outside. Empathy and customer care are paramaount. We needed an extreme modification because we handles these things so differently. Values are so important to any company, and I'm really the guardian of those values for ours." Scarcello add that even an on-line search for training resources on the Skills Link network carries changes by the minute.
Jaki Scarcello,
Manager of Organizational Learning

Sunoco

"Our interactive multimedia trainig is completed and all parties are very satisfied with the product. The companies you referred to us gave us a good selection of expertise from which to make our selection... Thank you for your follow up through this project. I will certainly recommend your services to other companies that are looking for training resources."
Linda DeRusha
Manger, Retail Training

GOODYEAR INC.

"He knows the products and people very well, which can easily be a help in customizing a program. And he can do a little ranking himself, too. If it's a good experience, you'll come back. If not, you won't. But he has a vested interest in giving you something that really fits your needs, rather than a vendor knocking at your door trying to sell you the world."

Stephen Williams,
Former Manager of Human Resource Development

SMITHKLINE BEECHAM PHARMA INC.

"It's difficult to deal directly with the trainers, because they have their 'pet' methods and agendas. These people don't have a bias, and they go through a very thorough briefing process. It's more personal this way.
"Sourcing out of the blue is a very labor-intensive process, and I wanted something very specific to fit into our model here. The culture match and personality of the trainer were very important to me. He was willing to tailor his presentation to our needs and the feedback was excellent."

Shelley Brown,
Human Resources Manager

NORTEL

"Working with The Training Broker saved us a lot of time. I was impressed with the quality of the vendors they recommended to design 2 programs for us. I also welcomed their follow-up to inquire if we were satisfied with our choices."

Kathy Jones,
Training Administrator